Cancellation policy

Some items in our store may be offered as a subscription, pre-order, or try before you buy. This cancellation policy sets out how you can change or cancel these types of purchases.

Subscriptions

When you purchase a subscription, you will receive recurring deliveries. These are based on the subscription duration and frequency that you select. Your payment details will be stored securely and you will be charged for each of these deliveries, unless you choose to pay in advance. Some subscriptions may renew automatically at the end of their duration. If you do not wish to renew a subscription, you can cancel it. If you want to cancel or modify your subscription, you can do so at any time. Your order confirmation emails contain links to your order. From there, you can manage your subscription. Please review our refund policy for more details on returns and refunds.

Pre-orders

When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product that is not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, and then fulfill and charge the full or remaining payment at a future date. You can cancel a partially paid pre-order that has not yet been fulfilled. If the order has already been fulfilled, you cannot cancel it, but you may request a full or partial refund. Please review our refund policy for more details on returns and refunds.

Try before you buy

When you purchase a "try before you buy" item, we authorize your payment method before the order is fulfilled. You will have a specified period of time to decide if you want to keep the item. Once that period has passed, if you have not returned the item, we will charge your payment method for the full amount.